“Kitami My Love” is an initiative for visitors to Kitami City, Hokkaido, to connect with the region’s cultural roots, local cuisine, and natural beauty.
Through the Donate & Go service, visitors can make donations via their smartphones and receive an e-gift to be redeemed at participating vendors throughout Kitami City. By encouraging donations, the program aims to support community revitalization and inspire repeat visits that support sustainable growth throughout the region.
50% of every donation is returned to you as an e-gift.
Using it is simple – just present your app at participating stores, and receive an electronic stamp to complete your purchase. Your donation creates an impact right away, helping you to enjoy the unique shops and charm of Kitami.
In Kitami City, your generous donations power new tourism initiatives to build the future of our region.
Kitami City in Hokkaido boasts vast natural landscapes, a rich food culture, and historic scenery. By the development of tourism content that brings these aspects together and promoting them to domestic and international audiences, we aim to widely share the charm of Kitami.
Tourism supports the local economy and brings much-needed vitality to the community. We aim to establish an efficient and appealing tourism model by fostering collaboration and mutual understanding in the region.
The more time you spend in Kitami City, the more you’ll be drawn deep into its captivating charm. Each season expresses itself with vivid uniqueness. Kitami City aims to present itself as a place worthy of revisiting.
The e-gift issued after your donation can be used at Kitami City vendors participating in the “Donate & Go” program. Please note that some stores may not have a stable internet connection, so we recommend preparing access to a Wi-Fi connection available in Japan for smooth usage.
The e-gift can be used in any partnering area across Japan, including Kitami City. For example, affiliated stores in Kyoto, “Preserve Kyoto,” or in the Niseko area. This is a new style of giving – your donation reaches beyond your travel destination in support of community development throughout Japan.
This service may not function properly when using international roaming data plans. For use within Japan, we recommend connecting to a stable Wi-Fi network.
It is valid for 90 days from the date of your donation. However, please not that it cannot be used after you leave Japan, even if its within the validity period.
You can use it at participating stores in Kitami City and partner stores in affiliated areas such as “Preserve Kyoto” in Kyoto City and the Niseko area.
A stable internet connection is required when using the digital gift. We recommend preparing Wi-Fi access or a prepaid SIM card that works within Japan.
（1）The validity period (90 days) has expired.
（2）You are using an unsupported smartphone.
（3）You are displaying a screenshot instead of the actual stamp screen.
（4）You are using an outdated operating system or an unsupported environment.
（5）Your screen is cracked or scratched.
（6）You are wearing gloves or your hands are wet.
Stamps respond to static electricity, so they may not work properly if you’re wearing gloves or your hands are wet.
If issue (5) or (6) applies, please inform the store staff and use the passcode payment method instead.
There is a limit to the number of items you can donate at one time, but there are no restrictions on the donation amount or the number of times you can donate.
This depends on the store. Please check with the store staff before use.
You can use the digital gift down to the exact yen, but no change will be given.
Please pay the remaining balance in cash or with another payment method.
If it is within 24 hours of the transaction, you can cancel it. Please contact the store directly.
After that period, cancellations are not possible, so please pay any shortfall in cash.
After logging in, you can check your balance on the “Digital Gift Status” page.
Please check the following:
（１）Make sure there are no errors in your email address.
（２）Check your spam or junk mail folder.
（３）Ensure your email settings allow messages from the domain “@e-premium.gift”.
We recommend using the following environments:
[Operating System]
iPhone: Latest version of iOS
Android: Latest version of Android
[Browser]
iPhone: Latest version of Safari
Android: Latest version of Chrome
Note: This service is not available on PCs, tablets, or feature phones (garakei).
If you’re using an older Android device, you may see a browser with a globe icon—please use Chrome instead.
You can continue using the service by logging in on a new smartphone.
However, please note that if the e-gift is used by a third party due to loss or theft, we cannot provide compensation or reissue the gift.
While the digital gifts cannot be combined into a single balance, you can use multiple gifts at the same time for a single payment.
No. Transferring, exchanging, reselling, or using the gift as collateral is strictly prohibited. It can only be used by the registered user.
No. Reselling, refunds, or exchanging the gift for cash is not allowed.
On the login screen, click “Forgot your password?” and enter your registered email address. A password reset email will be sent to you.
The service may not work properly with international roaming. Please use a Wi-Fi connection.